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Return Policies


Return and exchange policy

The buyer can exchange products (if it doesn't fit in the desirable form, size, style, color, size, etc.) to a similar product. You can claim for this within 7 days, not counting the day of delivery, providing that: 

The goods were not in use, marketable appearance, consumer properties, seals, factory labels are saved.

The product is in normal condition, does not have cracks, scratches and other kinds of mechanical damage, with the exception of hidden manufacturing defects.

Also, a sales receipt or cash receipt or other document confirming the payment for the specified goods must be given. The buyer's absence of a cash voucher or other document confirming payment does not deprive him of the opportunity to make a refund.

By agreement with the buyer, the exchange of goods can proceed after the supply of a similar product to the shop. In case a similar product is not available for sale on the day of the appeal, the buyer will have the right to demand the return of the respective amount of money.

After the buyer makes a money return request, it will be carried out up to ten days.

Exchange and return are not subject to:

Products and materials have been in any contact with food, made of polymeric materials, including one-time use items (dishes and utensils, table and kitchen containers and packaging materials for storing and transporting food).

In the case of the return, a product is exchanged for 100% of its price. Shipping costs are not compensated. The return period does not exceed 30 calendar days.

Shipping costs for the returned parcel also paid by the buyer.

In the event of an item being of bad quality, the Seller accepts it for return, and if necessary, the expert examination is carried out (it includes checking the quality of the item).

If there is a dispute about the reasons for the return, the Seller will conduct the examination at his own expense. If, as a result of the examination, it is established that the defects of the item are due to circumstances for which the Seller is not responsible, the Buyer will be obliged to reimburse the costs of the examination, as well as the costs associated with its holding of storage and transportation of the goods. The buyer can challenge the examination in court.

In this case, the item must be packed for storage and have all accompanying documents, including inventory.


The amount paid for the goods is returned in the same way as it was made, within 14 calendar days.

Rules for the return of promo goods

In case of return of the goods purchased under promotion conditions, the Buyer refuses to execute the sales contract made on the terms of the promotion and returns all goods to the seller, which are stated in the consignment note sold under this promotion. 

The validity of the promo-offer in this case is canceled, and the parties return to each other all goods received upon the transaction (this is an essential condition of the public contract, which is accepted by the buyer when purchasing the promo products).

If it's necessary for the Buyer to exchange (return) only a part of the goods purchased under the promo-offer (partial refund), the Buyer also returns all the goods purchased upon this promotion, and in the future can buy the goods left after returning the goods with the help of the consignment note according to the current conditions e.g. the time of refund / new purchase prices. If the promo for these items isn't available, there will be no discount.


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